Exchange and Returns
Right of regret: the Customer will be entitled to exercise the right to regret the purchase, for the purpose of returning the Product, in which case the following conditions must be observed:
the withdrawal period for the purchase of the product is up to 30 (thirty) consecutive days, counting from the date of receipt;
in case of return, the product must be returned to Santiago Soares Gallery (if original painting), or the Printing Service Partner (if art printed) in its original packaging, accompanied by the Invoice / DANFE (Electronic Document Invoice Auxiliary Document), the manual and all its accessories.
The Customer must request the return through our Customer Service in the "CONTACT" menu or by email firstname.lastname@example.org. Expenses for collecting or posting the Product will be borne by Santiago Soares or Printing Service Partner after a defect in quality be identified.
After the product arrives, Santiago Soares Gallery, or Printing Service Partner will check if the above conditions have been met. If so, it will provide a refund for the total purchase price.
For purchases with a credit card, the card administrator will be notified and the refund will occur on the next or subsequent invoice, at once, regardless of the number of installments used in the purchase. The reimbursement period and, still, the collection of the remaining installments after the full refund of the Product value on the Client's credit card carried out by Santiago Soares Gallery, or Printing Service Partner, is the responsibility of the card administrator. In the event of collection of future installments by the card administrator, the Customer will not be encumbered, since Santiago Soares Gallery or Printing Service Partner, as mentioned above, reverses the full value of the Product in one single payment, with the credit referring to the reversal being granted in full by card administrator on the billing invoice subsequent to the month of cancellation.
In purchases paid by bank slip or debit, the refund will be made through bank deposit, within 10 (ten) business days, only in the buyer's current account, which must be individual. It is necessary that the CPF of the current account holder is the same as that contained in the request (Client's CPF). If the buyer does not have a checking account that meets the conditions mentioned, a Payment Order will be sent within the same period in the name of the holder of the purchase. It can be redeemed at any bank branch, upon presentation of an identity document and CPF.
Santiago Soares Gallery and Printing Service Partner is exempt from the obligation to cancel any product that does not meet the requirements listed in this page.
Exchange and Return Policy: all occurrences involving exchange or return will be dealt with in accordance with the Consumer Protection Code.
The Customer must request the exchange or return through Customer Service in the "CONTACT" menu or by e-mail email@example.com. Expenses for collecting or posting the Product will be borne by Santiago Soares or Printing Service Partner after a defect in quality be identified.
The product must be returned to Santiago Soares Gallery, or Printing Service Partner, in its original packaging, accompanied by the Invoice / DANFE (Auxiliary Document of the Electronic Invoice), the manual and all its accessories.
After the product arrives, Santiago Soares Gallery and Printing Service Partner will check if the above conditions have been met. If so, it will arrange for the refund or exchange of the Product according to the request made by the Customer.
The deadline to request the exchange of defective products is 30 calendar days, counted from the delivery date.
Santiago Soares Gallery and Printing Service Partner is exempt from the obligation to respond to requests for exchange or return of any returned product without the Customer Service department being notified after the deadline or in the absence of accompanying items / accessories.