Términos del servicio

General Terms

Santiago Soares Gallery, with administrative headquarters at Av. Paulista, 726, 17th floor, cj 1707 PO Box 23 - Bela Vista, São Paulo-SP, CEP 01310-100, and on the other hand, the customer, qualified at the time of purchase of the Santiago Soares Gallery products (even art prints provided by a Printing Service Parnter), hereinafter simply called Customer.

Considering that Santiago Soares Gallery sells products over the internet;

Considering the interest of the Client in the purchase of the products offered by Santiago Soares Gallery ("Products") in its sales channels;

The purpose of this contract is to establish the general conditions of use and purchase of the client's products from the SantiagoSoares.com website ( www.SantiagoSoares.com ).

Confidentiality: Santiago Soares Gallery is responsible for preserving the confidentiality of all data and information provided by the Customer in the purchase process.

Customer Service : The customer has this service to answer their doubts, solve any requests or complaints regarding their order or any content available on the website. The SAC may be activated by telephone or form on the website or by sending an e-mail to contato@santiagosoares.com, all available on our “CONTACT” page.



Accepted payment methods:

Cash payment:

  • Bank slip;

  • account debit;

  • credit card.

Payment in installments:

  • credit card.

For credit card payments, the order will be subject to approval by the card administrator. The information contained in the registration is subject to confirmation, which may be requested by Santiago Soares Gallery by email.

Delivery times and payment method:

Purchases paid by credit card: the deadline for delivery is considered from the verification of registration data and confirmation of payment by the card administrator. Confirmation takes place within two calendar days. In case of registration divergence, Santiago Soares Gallery will contact the buyer.

Purchases paid by bank slip: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is carried out within three business days after payment.

Purchases paid through account debit: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation takes place within two calendar days.

Offers: offers can be found on the main page of the website and or in the department menus. However, an offer may be withdrawn from the website when the products in stock are exhausted and it is not possible to make a replacement with our suppliers.

The customer must carefully read the rules of each offer before closing the purchase. In case of doubt, the customer should contact our Customer Service.