Política de envío

Delivery policy : the deadline for delivery of the Products is informed during the purchase procedure, counted in working days and depending on the product's characteristics in terms of prior manufacture after payment confirmation. Products are delivered from Monday to Friday, from 8 am to 10 pm.

Exceptionally, some deliveries of Products may occur on Saturdays, Sundays and holidays.

The checking of the adequacy of the product dimensions is the responsibility of the Customer, who must ensure that they are in accordance with the spatial limits of the elevators, doors and corridors at the place of delivery. Product assembly or disassembly, transportation by stairs and / or doors and windows, or lifting of deliveries will not be carried out.

Up to three delivery attempts will be made at the informed location, on alternate days, with an interval of up to 48 hours between one delivery and another. It is essential that, at the requested address, there is a person authorized by the buyer, over 18 years old, and carrying an identification document to receive the goods and sign the delivery protocol. If there are three unsuccessful delivery attempts, the order will be returned to Santiago Soares.

After completing the order, it is not possible to change the form of payment and / or delivery address, request an advance or, even, priority of delivery.

The delivery time informed during the product purchase procedure takes into account the stock, the region, the production process (depending on the product), the invoice issuing process and the product preparation time. With each update on the order's delivery status, the system sends alert emails to the Customer.

The delivery freight charge is calculated based on the delivery location, weight and dimensions of the Product.

Santiago Soares Gallery does not authorize the carrier to:

  • entering the home;

  • deliver by alternative means (example: hoisting product by window);

  • perform installation or maintenance of products;

  • open the product packaging;

  • deliver to an address different from that shown on the invoice;

  • delivery to minors or without identification document.

Santiago Soares Gallery is not responsible for the retention of goods at Alfandegary Detps when this is due exclusively to customer's pending items, therefore, it is necessary for them to appear at the tax post for the goods to be released, considering that in these cases the information regarding releases and payments are only passed on to interested parties.


Delivery times and payment method:

Purchases paid by credit card: the deadline for delivery is considered from the verification of registration data and confirmation of payment by the card administrator. Confirmation takes place within two calendar days. In case of registration divergence, Santiago Soares Gallery will contact the buyer.

Purchases paid by bank slip: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation is carried out within three business days after payment.

Purchases paid through account debit: the deadline for delivery is considered from the confirmation of payment by the bank. Confirmation takes place within two calendar days.